TU Delft Library


Ordering copies or scans

Are you looking for an article that is not available online? Or would you like to make a copy from a book that cannot be taken out on loan? We can make copies and scans for a fee. Even if the article or book is not in our collection, we can in some cases provide copies or scans. The documents will be delivered via e-mail (PDF) or in print copies by post.

Limited availability to profit organisations

Because of licence restrictions, we ceased supplying copies from our collection to profit organisations on 1 January 2009. Non-profit organisations can read more on Business users: requesting copies.

Customer number

In order to receive copies or scans, a TU Delft Library membership is required and is only available to TU Delft students or staff. To apply for a customer number, please contact Ask Your Library.

Ordering

There are various ways of ordering copies or scans:

  • Fill in the application form
  • By post or e-mail; see Contact. You will receive a print copy, not a PDF.
  • By telephone for urgent requests. Call 015 27 85678.

Response time

We provide copies or scans from our own collection within four working days (Mon-Fri). This is only possible if the application details are correct and if we actually have the relevant item available. If a copy has to come from another library or even from abroad, the response time will be longer and impossible to guarantee.

Urgent requests

  • Urgent requests are given priority, for which extra charges are payable.
  • State on the form that your request is a ‘rush delivery'. 
  • Make your request by telephone, on 015 27 85678.

Urgent requests from our own collection

  • Ordered before 12:00 noon: delivered the same day.
  • Ordered after 12:00 noon: delivered the following day.

If these delivery times are not feasible owing to circumstances, we will let you know as soon as possible.

Urgent requests from other collections

If you have an urgent request for a document that is not in our collection, your request will be given priority, for which extra charges are payable. Unfortunately we cannot make any guarantees regarding how long the process will take.

Charges

Item

Period of delivery

Charges

Copy or scan from our own collection - black & white

4 working days

€ 6,50 for 10 pages or less
Additional pages: € 0,65 per page

urgent: 1 working day

€ 13 for pages or less
Additional pages € 1,30 per page

Copy from our own collection - colour (only print copies by post; no PDF)

4 working days

€ 10 for 10 pages or less
Additional pages: € 1 per page

urgent: 1 working day

€ 20 for 10 pages or less
Additional pages: € 2 per page

Copy from Dutch library
(only for Dutch customers)

No guarantees

€ 6,50 for 10 pages or less
Additional pages: € 0,65 per page
Organisations: €  2 surcharge

urgent: you will be given priority

€ 13 for 10 pages for less
Additional pages: € 1,30 per page
Organisations: € 2 surcharge

Copy from foreign library
(only for Dutch customers)

No guarantees

€ 13 per article for TU Delft
€ 20 per article for organisations

urgent: you will be given priority

€ 26 per article for TU Delft
€ 30 per article for organisations

Payment

TU Delft employees pay via a DIM code. Students, organisations and private individuals will receive an invoice. 

Order your copy or scan now

Would you like to order a copy or scan?

Please fill in our online application form.

For urgent requests: call 015 27 85678

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